Kiss918 is fully committed to protecting the privacy and personal data of every member. This document clearly explains how we collect, use, store, and safeguard your information as a user of our platform.
Important Note: By using the kiss918 platform, you agree to the collection and use of information as described in this Privacy Policy. Please read this document carefully to understand how your personal data is handled by us.
Kiss918 takes the privacy of every member who uses our platform seriously. As an online entertainment platform operating in Malaysia since 2018, we understand that your trust depends not only on the quality of the games we offer, but also on how responsibly we handle your personal information.
This Privacy Policy ("Policy") describes our data collection, use, storage, and protection practices in relation to all services provided through the kiss918.pw website, the kiss918 mobile app for Android and iOS, and all associated communication channels. This Policy applies to all users, including registered members, website visitors, and anyone who interacts with our platform in any way.
We are committed to ensuring that your personal data is collected only for legitimate purposes, used responsibly, protected with the latest technology, and never misused under any circumstances. If you ever have concerns about your privacy, the kiss918 support team is available 24/7 via live chat in English and Bahasa Malaysia.
Kiss918 collects two main categories of information from users of our platform — information you provide directly, and information collected automatically when you use our services.
When you register an account, make a deposit, claim a promotion, or contact our support team, you may provide the following information:
When you use the kiss918 platform, our systems automatically record certain technical information required for platform functionality and account security:
As a platform that adheres to industry standards, kiss918 carries out a rigorous identity verification (KYC) process. KYC documents collected are used solely to verify your identity, prevent fraud, meet anti-money laundering (AML) requirements, and ensure that only eligible individuals use our platform. All KYC documents are stored with full encryption and are accessible only to authorised personnel.
| Information Type | Purpose of Collection | Retention Period |
|---|---|---|
| Name & Phone Number | Account registration & identity verification | Throughout the active account period |
| Bank / eWallet Details | Deposit & withdrawal processing | 5 years after the last transaction |
| KYC Documents (MyKad) | Identity verification & AML compliance | 5 years after account closure |
| Session & Login Data | Account security & fraud detection | 12 rolling months |
| Transaction Records | Financial audits & regulatory compliance | 7 years as required by law |
| Cookie Data | User experience & platform analytics | Up to 12 months or until deleted by the user |
Every piece of information collected by kiss918 has a clear and specific purpose. We do not use your data for any purpose not stated in this Policy.
Kiss918 uses a multi-layered security infrastructure to ensure your personal data is always protected. We continuously invest in the latest security technologies because we believe that protecting your data is a responsibility that cannot be compromised.
Access to members' personal data within the kiss918 organisation is strictly limited on a need-to-know basis. Only staff who require access to perform their duties are granted permission, and all access is logged and monitored. Our staff are also bound by legally enforceable confidentiality agreements.
Kiss918 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your information is only shared in very limited and specific circumstances, as follows:
Important Reminder: kiss918 will never ask for your account password or bank PIN through any channel. Be cautious of any party claiming to represent kiss918 and requesting such sensitive information.
The kiss918 platform uses cookies and similar technologies to enhance user experience, maintain session security, and understand how members use our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain functions on the kiss918 platform.
As a kiss918 member, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights.
You have the right to request a copy of the personal data we hold about you at any time. Requests will be processed within 14 business days.
If any information we hold about you is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your personal data under certain circumstances, subject to applicable legal record-keeping obligations.
You have the right to object to the processing of your personal data for direct marketing or profiling purposes, and we will honour that objection.
You may request your personal data in a structured, machine-readable format for transfer to another service provider where applicable.
You may withdraw consent for certain data processing activities — such as receiving marketing communications — at any time without penalty.
Kiss918 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law. When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using industry-approved methods. Financial and transaction records are kept for a minimum of 7 years in compliance with relevant Malaysia legal requirements.
The kiss918 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. Should we discover that personal data from a minor has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account.
Child Protection: If you believe someone under the age of 18 has registered an account on kiss918, please contact our support team immediately via 24/7 live chat so that appropriate action can be taken.
Kiss918 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technologies used. Any significant amendments will be communicated to you via an in-platform notice or notification to your registered mobile number at least 7 days before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or wish to exercise your privacy rights, the kiss918 data protection team is ready to assist you. The fastest way to get help is via live chat, available 24/7 within the platform. Our team takes every privacy inquiry seriously and will respond within a reasonable timeframe. You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security.
Every step we take is designed to protect your privacy from every angle
All data transmitted between your device and kiss918 servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions and banks worldwide. This means no third party can intercept or read your information in transit.
The kiss918 KYC process is designed to protect you — not merely to fulfil compliance requirements. Your identity documents are stored in a fully encrypted system with access restricted to authorised personnel only. KYC data is never shared with unrelated parties.
Kiss918 strictly does not sell, rent, or trade members' personal data to advertisers or third-party companies. Your data is not a commodity to us — it is a responsibility we carry with complete integrity, in honour of the trust you place in this platform.
Your kiss918 account is protected by two-factor authentication, ensuring only you can log in — even if someone else knows your password. Every login attempt from a new device or location will require additional verification via your mobile number.
Access to members' personal data within kiss918's internal systems is restricted through strict role-based access controls. Customer support staff can only view the information genuinely needed to resolve your issue — nothing more.
The kiss918 platform undergoes regular security audits conducted by independent cybersecurity firms. These audits ensure that no vulnerabilities in our data protection systems go unaddressed. We continuously update our security infrastructure based on audit findings and the latest developments in cyber threats.
Over 500,000 Malaysian members have trusted kiss918 as their favourite online entertainment platform. Register today and enjoy a safe, fair, and exciting gaming experience with the assurance that your privacy is always protected.